Frequently Asked Questions

At Baybrook, we want to make sure all of your questions are answered. Whether it’s about programs, scheduling, or registration, our FAQ section has the information you need to plan a successful and stress-free swim season.

Frequently Asked Questions

  • At Baybrook, we offer lessons for children starting at age 2, which aligns with our Preschool 1 program. For children younger than 2, the Lifesaving Society’s Parent & Tot program is available at local town pools, though Baybrook does not offer this program.

  • Yes! Our outdoor pool is fully heated and is a salt-water pool. This provides a comfortable swimming temperature while being gentler on skin, eyes, and hair compared to traditional chlorine pools.

  • Yes, a washroom is available on-site and may be used for changing if needed.

    However, as there is only one washroom available, we kindly recommend that swimmers arrive already wearing their swimsuit (or with it worn under their clothing).

    We also encourage swimmers to use the washroom before their lesson begins so valuable lesson time is not interrupted or wasted.

  • Lessons continue in rain, but are canceled for thunder, lightning, or extreme weather. Baybrook will do its best to notify you as early as possible.

  • If your child is sick or has an emergency, we will attempt to reschedule a make-up lesson on the Friday of the same week, though this is not guaranteed.

    Absences for other reasons (parties, vacations, etc.) do not qualify for make-up lessons or refunds.

  • Yes! We offer double or triple lessons for families with multiple swimmers. While we do our best to schedule family lessons simultaneously, this cannot be guaranteed.

  • Baybrook has a strict no-cancellation policy. Exceptions may be granted at our discretion if:

    1. Notice is given 30 days prior to the start of your booked session

    2. Notice is emailed to baybrookswim@gmail.com

    3. The spot can be filled from the waitlist

  • We have 3 designated driveway spots, marked with pylons. If full, please park on the street (not by the fire hydrant).

  • Payment is via e-transfer to baybrookswim@gmail.com. A 50% deposit is due within 24 hours of confirmation to reserve lesson times, and the remainder is due within 30 days of the first lesson. Include your name, child’s name, and session dates in the notes.

  • Yes. Parents must supervise their child outside the water and ensure children do not enter the pool until called by their instructor.

    Once the lesson begins and your child is in the water, parents are free to leave or step away, but should remain reachable in case of emergency.

    If watching the lesson, please stay a respectful distance to avoid distracting the swimmer.

  • Swimmers should bring 1 towel, 1 pair of goggles, and 1 filled water bottle. Sunscreen should be applied at least 15 minutes before the lesson.

  • Yes! Young swimmers who need them may wear swim diapers, but they must be changed before the lesson to ensure a clean and safe environment for all swimmers.